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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christine Perry

Christine Perry

April 21, 2026

5  out of  5
rating by Christine Perry
"I had a great experience working with Jake at State Farm. He helped me quickly update my address for both my auto and renters insurance, and made the whole process completely stress-free. Jake was prompt, courteous, and incredibly efficient—he even emailed me my renters binder within minutes. It’s always refreshing to work with someone who’s both professional and genuinely helpful. Highly recommend reaching out to him if you need assistance!"
We responded:
"Huge auto savings is what we are seeing from one company to the next. We are a national brand, but we are a family owned and operated State Farm agency. Welcome to the family and tell your friends, when you do you can rest assured that the money you put towards your insurance is invested right back into the local area through the arts, local schools and initiatives that support folks suffering from food and home insecurity. "
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Julie Farretta

April 14, 2026

5  out of  5
rating by Julie Farretta
"I really can’t call this a company they feel like they’re friends of the family . They have been taking care of us for year’s . They have explained every aspect of life insurance policy homeowners rental insurance car policy to my self and my mother. We feel so comfortable knowing that they have been able to help us with our insurance coverage. We are extremely grateful thank you so much"
We responded:
"Greetings Julie, Thanks so much for taking the time to share your positive experience! We are so happy that you are enjoying the down home service family atmosphere. We look forward to keeping up the great work! We're here for you anytime!"
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John Suplee

April 6, 2026

5  out of  5
rating by John Suplee
"State Farm was a great experience. The customer service and the face to face meeting with my agent Jacob Nelson who walked me through everything I needed to obtain my new insurance policies ."
We responded:
"Greetings John, Thanks for choosing us and leaving such a great review! We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. See you next time!"
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BDM

April 2, 2026

5  out of  5
rating by BDM
"I spoke with Jacob who was incredibly pleasant and very helpful as I had been shopping for new policies for my home and auto among most of the major insurance companies. Jacob set me up with a policy for both that are significantly lower than my current insurance carrier AAA. The process was seamless and I'm delighted with the customer service I received."
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Judy

March 27, 2026

5  out of  5
rating by Judy
"Greg Carlson and his staff are very professional and knowledgeable. Greg has a great sense of humor and is easy to talk to. He and his staff work quickly to provide service. I would highly recommend Greg Carlson!"
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Cory Frehsee

March 26, 2026

5  out of  5
rating by Cory Frehsee
"Greg & Jake were very responsive to all of my questions and gave me great advice on the coverages for my policies for Home, Auto and an Umbrella policy. AND - State Farm is saving my $1,000's over my previous company."
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Sally Archer

March 21, 2026

5  out of  5
rating by Sally Archer
"Greg Carlson and his assistant Chris are pleasant professionals to work with. Their individualized customer service via telephone, email, and website are outstanding."
We responded:
"Hey Sally, Thanks for the kind words! It's feedback like yours that reminds us why we do what we do. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future."
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Ryan Healey

March 18, 2026

5  out of  5
rating by Ryan Healey
"Working with Jake was great. He helped get our family covered, went over available coverages and all options. Made the process seamless. We highly recommend Jake and the team!"
We responded:
"Hi Ryan, Thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. If you ever need anything please don't hesitate to reach out to our team. Thanks again and we look forward to seeing you again soon."
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Kyle Brady

March 18, 2026

5  out of  5
rating by Kyle Brady
"We have been using Greg Carlson’s office for home and auto insurance for years now and my wife and I couldn’t be happier. They’ve been easy to contact and always quick and responsive. We would recommend Greg and his awesome team to anyone."
We responded:
"Kyle, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future."
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Christina LaBarre

March 17, 2026

5  out of  5
rating by Christina LaBarre
"This agent has always been helpful, patient, friendly in answering questions and setting up my accounts. Also, they are local and help me feel part of the community. They are wonderfully involved in the community."
We responded:
"Thanks Christina! :) We are a large State Farm agency, but we don't compromise on giving our customers the feel of a small mom and pop business that everyone loves in Keene and greater Monadnock region. It's always our pleasure to service our customers. "
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JJ Nichols

March 13, 2026

5  out of  5
rating by JJ Nichols
"I worked with Jake Nelson to get some quotes for auto insurance. He is knowledgeable of the products and really cares about making sure I have the proper coverages. Once my vehicle is registered I’ll be calling Jake."
We responded:
"Hi JJ! Customized quotes are what we specialize in. Jake takes the extra time to get to know each customer's personal story and puts it all together with a quote. I truly feel blessed to have to good solid people supporting my agency. "
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Kathy Hall

March 13, 2026

5  out of  5
rating by Kathy Hall
"I've always had a great experience with Greg Carlsons office. The staff are fantastic and so helpful. I usually call once a year to refresh what I have for coverage and we go over what is right for our current situations. So pleased."
We responded:
"Thanks for the review, Kathy! When I get a long-term auto customer to review us, and they still appreciate the relationship with us over the years, that makes me very proud! I want to be able to bump into people in the community and feel like I made a difference in some little way. "
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Deirdre Currier

March 4, 2026

4  out of  5
rating by Deirdre Currier
"Just finished with Jake Nelson at Greg Carlson State Farm Agency.I was able to get a homeowners policy suitable to my situation in short order .My questions were answered and the process was uncomplicated. I recommend Jake and this firm."
We responded:
"Deirdre, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! Please reach out to us with any additional questions or comments! See you next time!"
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Emmanuel Smith

February 19, 2026

5  out of  5
rating by Emmanuel Smith
"I would like to make sure ALL State Farm customers are aware... So, I've been a State Farm member for a while but never experienced such hospitality. Ultimately, I wasn't aware that we had individual agents. I recently spoke to a guy by the name of Jake Nelson to figure out opportunities to save money on my car insurance. I will say... He took the time to thoroughly go over my Coverages, Deductibles, and a few discounts State Farm offers. I would recommend Jake to anyone looking for insurance or any assistance!"
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Dave Levasseur

February 17, 2026

5  out of  5
rating by Dave Levasseur
"Greg and team are a pleasure to work with. Fair rates, always helpful and cheerful, and always willing to help; like a good neighbor!"
We responded:
"Thanks for the feedback Dave.. car insurance doesn't have to be a commodity. You can have personalized service that is beyond prompt, for a very competitive price. Thanks for trusting us with your insurance needs. "
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Kenny Young

February 16, 2026

5  out of  5
rating by Kenny Young
"The team at this office was exceptionally helpful and very knowledgeable about their product. They had a very inviting attitude while introducing me to coverage that I needed for m family. I never thought that I’d have this much to say about getting car insurance, but thank you…..!"
We responded:
"Thanks Kenny.. it's our pleasure to help you with the simple thing like car insurance, We put some of our passion for customer service in the interaction to make sure your family is well protected. Our customers are the most knowledgeable about their insurance for a reason, and knowledge is power! "
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Deb Dugrenier

February 13, 2026

5  out of  5
rating by Deb Dugrenier
"After spending 6 weeks and many, many hours on the phone with an online insurance company looking for supplemental medicare coverage, we decided to give Greg Carlson a call at State Farm. We’re so happy that we did! We met with Greg for an hour at his office and left with the exact Medigap plan that I was denied by the online company. Thank you, Greg, for your excellent, professional, and friendly service! We now have all our insurance needs covered with your office!"
We responded:
"The same thing could be said for each and every team member in my office. Call me old fashion or traditional, but we believe that you should be able to still walk in to your agents office to pick up a medical supplement policy or simply an auto policy. As consumers, you have the choice where to put your money.. do you want to deal with someone local or some 800# that doesn't know you or the people that care about you? Thanks for thinking of us Deb, we appreciate the feedback. "
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John Hollar

February 2, 2026

5  out of  5
rating by John Hollar
"My Agent has been superb to deal with. I've known Jake Nelson through coaching basketball locally now for over four years. He has what I refer to as "An Athletic Mentality" with regard to his customer base. He is proactive in his approach to advising his customers....if there is any possible improvement in coverage, or a way to save the customer some money, I hear from Jake. If I have a question, the return call is ALWAYS the same day. He handles ALL of my insurance requirements, and I highly recommend him. John Hollar."
We responded:
"Thanks for the review John, Jake does a great job of providing value on the front end of the insurance process and the back end. The relationship goes beyond the initial conversation, and so you don't feel left to figure things out for yourself. "
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Janet A

January 14, 2026

5  out of  5
rating by Janet A
"Jake was extremely helpful in a stressful situation. He gave us reliable, informed and actionable information. He was available for multiple phone conversations, and reached back out to us- he really cares! Highly recommend!"
Profile photo of Frank Costello

Frank Costello

January 5, 2026

5  out of  5
rating by Frank Costello
"Carlson State Farm office in Keene NH is awesome. From Ana who originally signed me up a few years ago when first moved to area, to Linda who maintains my policies, first rate all around!"
We responded:
"Thank you Frank, we hope to continue to service your auto policies for years to come. Have a great rest of your 2026! "
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condo owner

December 6, 2025

5  out of  5
rating by condo owner
"Jake found a way to save us money on our rental policies. Much appreciated!"
We responded:
"We appreciate your feedback.. I'm glad Jake was able to save you money on your renters insurance. "
Profile photo of Deborah Austin

Deborah Austin

December 6, 2025

5  out of  5
rating by Deborah Austin
"Very positive experience with Jake Nelson, who handled my claim from start to finish with speed and courtesy. He handled everything including coordinating the repairs with the service provider. Well done!"
We responded:
"The claims experience is never easy, and Jake and my office is committed to helping you along any type of auto insurance claim or home claim. "
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Holly Johnson

December 4, 2025

5  out of  5
rating by Holly Johnson
"Very happy with my experience at State Farm Insurance on Marlboro St in Keene. My goal was to find a cheaper rate for auto insurance. I first filled out an online questionaire and then spoke to Jacob Nelson, office representative, via telephone. Jacob completed my forms and gave me a quote within 15 minutes. The price for the same coverage was much lower so I completed the forms the next day in the office and switched from Progressive to State Farm. Jacob was very professional, knowledgeable, and polite. I give him a five star approval rating. Great experience!"
We responded:
"Thank you Holly ! Our car insurance rates are good and it looks like you also got first class service as well. Way to go Jake from Greg Carlson State Farm agency!"
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Ned Burns

November 21, 2025

5  out of  5
rating by Ned Burns
"Jake Nelson assisted me in securing insurance for our home. He was terrific throughout the whole process. He was quick to respond to any and all questions and kept me constantly updated until everything was finalized . I would recommend Jake anytime. Thanks. Ned."
We responded:
"Thanks Ned, a thoughtful review about the home insurance process is just what we need. Jake makes the insurance buying process seamless! "
Profile photo of Jane Johnston

Jane Johnston

November 12, 2025

5  out of  5
rating by Jane Johnston
"I switched from Progressive to State Farm. Happy to be saving some money and the customer service was fantastic. It’s nice to have a local branch here in Keene."
We responded:
"Thank you for your 5-star review! It's kind of crazy to think that you switch to Greg Carlson State Farm agency and you get all the perks and still pay less for your auto insurance. Let us know if you need anything Jane! "